Customer Service Representative

Responsibilities:

As a Customer Service Representative at Atracio, you will play a pivotal role in ensuring our clients receive top-notch support. Your primary responsibilities will include:

• Providing prompt and courteous assistance to clients via phone, email, and live chat.
• Addressing inquiries, troubleshooting issues, and resolving technical or functional challenges related to the Atracio ERP system.
• Collaborating with internal teams to escalate and resolve complex issues efficiently.
• Maintaining accurate and detailed records of customer interactions and resolutions.
• Contributing to the development and improvement of customer service processes.
• Keeping abreast of product updates and changes to effectively communicate information to clients.
• Proactively identifying opportunities for upselling or cross-selling Atracio products and services.

Qualifications:

• Excellent communication and interpersonal skills.
• Previous experience in customer service, preferably in a technology or software environment.
• Strong problem-solving skills and the ability to think on your feet.
• Patience and empathy in handling customer inquiries and concerns.
• Proficiency in using customer service software and tools.
• Adaptability to learn and understand the Atracio ERP system.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:

• Familiarity with ERP systems or business management software.
• Technical background or understanding of software concepts.
• Experience with CRM tools.
• Multilingual skills are a plus.